Uber’s New CEO taught a Major Lesson in Emotional Intelligence

Background: London announced they would not renew Uber’s licence to operate in the city — major blow to the organisation. This comes after a series of mishaps and scandals kept Uber in the news for months–for many reasons–the company’s board of directors decided that former chief Travis Kalanick was no longer the right man for the job.

The new CEO stepped in and responded to the London announcement by stating:

While the impulse may be to say that this is unfair, one of the lessons I’ve learned over time is that change comes from self-reflection. So it’s worth examining how we got here. The truth is that there is a high cost to a bad reputation. Irrespective of whether we did everything that is being said about us in London today (and to be clear, I don’t think we did), it really matters what people think of us, especially in a global business like ours, where actions in one part of the world can have serious consequences in another.

It’s good to listen to criticism and check ourselves, we all have blind spots.

Read the article at inc.com

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