Of the 16 books recommended in this article, I would like to read at least these few:
Woo, Wow, and Win
Service Design, Strategy, and the Art of Customer Delight
Authors: Thomas A. Stewart and Patricia O’Connell
One Sentence Summary: This book promotes the concept of designing your company around service and offers strategies based on the idea that the design of services is different from manufacturing.
Recommended by: Andy Polansky, CEO of Weber Shandwick
Technology as a Service Playbook
How to Grow a Profitable Subscription Business
Authors: Thomas Lah and J.B. Wood
One Sentence Summary: A guide to decision making and execution around the “as-a-service” model, with the intent of putting a company on a path to profitable growth by changing how “offers” are designed, built, marketed, sold, and serviced.
Recommended by: Stephanie Newby, CEO of Crimson Hexagon
A Path to Profits, Passion, and Purpose
Author: Tony Hsieh
One Sentence Summary: The CEO of Zappos explains how he created a corporate culture based upon the concept that there is value to happiness, both for employees and customers.
Recommended by: Chris Nassetta, CEO of Hilton Worldwide
A Rogue Economist Explores the Hidden Side of Everything
Authors: Steven D. Levitt and Stephen J. Dubner
One Sentence Summary: A set of amusing case studies illustrating that economics is the study of how people get what they want or need, especially when other people want or need the same thing.
Recommended by: Jeremiah Owyang, CEO of Crowd Companies
“To me, a hack is a clever or unexpectedly efficient means of getting something done. A good hack should feel like cheating because the value created by the hack feels completely disproportionate from the work done.
With this definition in mind, I present five leadership hacks I regularly use. These are not practices designed to redefine your leadership philosophy. They are hacks.”
Two minutes early for everything.
The clock faces you.
Three questions before any meeting.
Continually fix small broken things.
In reading this, I really appreciated the five hacks, but number four and five especially stood out to me. Three questions before any meeting or else it doesn’t happen: brilliant. He resolves to have three questions which need to be answered in order to prove the value of that meeting taking place.
The last hack is the easiest and it’s the best: fix small broken things. Always. It takes seconds to clean that whiteboard, to plug in the clock in the conference room, and to stop, lean down, and pick up a piece of trash. Seconds.
The value created isn’t just the small decrease in entropy, it’s that you are actively demonstrating being a leader. I understand the compounding awesomeness of continually fixing small broken things.