As I look deeper into Change Management and Organizational Leadership the topic of feedback increasingly comes to the forefront. In a conversation with a fellow Change Manager here in Cape Town our discussion centered around getting feedback which he said is the biggest hurdle he faces in his projects. His practice has begun focusing on helping the employees elicit open, anonymous feedback from their co-workers. Their tool focuses on two questions: What can employee A do better? and What is employee A doing better than anyone else?
The explanation of their Change Management process made me think of this article explaining how Steve Jobs would elicit the most effective feedback.
Tell me what’s not working.
The questions were not directed only toward the exco team, but various people in the organization: Tell me what’s not working here. Then conversely, he would ask someone else: Tell me what is working here.
Ultimately, great leaders, Level 5 leaders as Jim Collins (Good To Great) calls them, are individuals who trust those they’ve hired. By asking questions in this manner, it allows those individuals to speak up and be heard.