Empathy is one of the Social Awareness competencies in the twelve-competency Leadership Competency Model developed by Daniel Goleman and Richard Boyatzis. Empirically linked to leadership performance, Empathy is present in leaders with an understanding of the motivations of others, and the ability to relate to differing perspectives.
Strength in this competency is also demonstrated by leaders who:
- Listen attentively
- Are able to understand unspoken or confused attempts at communication
- Engage in actions indicating a sincere interest in others
- Have an increased capacity to respect diversity